(Weymouth, MA) May 10, 2011 . . . InfoTrends is pleased to announce that Group Director Barb Pellow, and Senior Consultant Matt Swain, will be speaking at the upcoming Insights 2011 User Conference. The event will take place June 8-10 at the M Resort in Las Vegas, Nevada.

Pitney Bowes Business Insight team, along with the help of Xplor International, have developed a three day event which includes industry experts, end users, and subject matter experts, who will share case studies, best practices, and production information for all aspects of Customer Communication Management (CCM).

Pellow will be participating in two sessions on June 8th. During the kick-off session entitled, “The State of CCM,” Pellow will provide her expertise, objectivity, and industry exposure surrounding the most innovative, multi-channel solutions. Participants will also benefit from attending “Pitney Bowes CCM: What’s Real? What’s Next?” where audience members can participate in a detailed Q&A discussion as Pellow challenges the curves and bumps that might be found on the Pitney Bowes roadmap.

Swain will deliver a presentation focusing on the value of an Enterprise CCM strategy. This general session, “Tying It All Together: The Right Message via the Right Channel, at the Right Time,” will provide key strategies for obtaining, cleansing, and maintaining customer and prospect data for enterprise success. 

“Xplor is excited about having the opportunity to work with the Pitney Bowes Business Insight team to develop the CCM track,” commented Skip Henk, President and CEO of Xplor International. “Insights 2011 is a great venue for CCM professionals to learn from the experts and share innovative best practices. Barb Pellow and Matt Swain are a great addition to the program. I am confident that attendees will enjoy and benefit from their presentations.”

Insights 2011 features over 90 sessions and workshops, keynote speakers, industry trends, and product roadmaps. To learn more, visit www.insights2011.com.

InfoTrends, a Questex company, is the leading worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. We provide research, analysis, forecasts, and advice to help clients understand market trends, identify opportunities, and develop strategies to grow their businesses. Additional information about InfoTrends is available on the Web at www.infotrends.com.

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For media inquiries contact Donna O'Malley at +1 781 616 2100 ext. 116 or donna_omalley@infotrends.com.